A Message from Our Director

Dr Mike Gould

I set up the clinic in September 1998 and it has been a great pleasure to treat so many patients here, whether seen by myself or my trusty band of physiotherapists and other therapists. I’d also like to thank our solid reception staff for their care and professionalism.

Want to Request Your Notes?

This policy explains how you can request access to your medical records in accordance with the UK GDPR and Data Protection Act 2018.


View Subject Access Request Policy

LSMC Subject Access Request

LSMC is the retail trading name of Leicester Sports Medicine Clinic. This SAR explains how you can obtain your personal information and medical records held by LSMC.

Purpose

This policy explains how you can request access to your medical records in accordance with the UK GDPR and Data Protection Act 2018.

How to Make a Request

Requests must be made in writing by email. Please include your:

  • Full name
  • Date of birth
  • Current address
  • The address you had during your most recent treatment episode
  • A description of the records you are requesting

Proof of Identity

To protect confidentiality, we require proof of identity before releasing any records.

Please provide:

  • One form of official photo ID (for example, a passport or driving licence)
  • One proof of address (such as a utility bill, bank statement, or official letter dated within the last 3 months)

If you are acting on behalf of someone else, such as a parent or solicitor, you must also provide written authority and your own ID.

Method of Delivery

LSMC will provide records electronically by secure email in PDF format.

The file will be encrypted and the password provided separately.

If you do not have access to email or require a paper copy, please state this in your request. Paper copies will only be provided in exceptional circumstances.

Timescales

LSMC will respond within one month of receiving your request and proof of ID.

If requests are complex or numerous, this period may be extended by up to two further months. You will be notified if this applies.

What You Will Receive

You will receive a copy of your medical records held by LSMC.

Some information may be withheld or redacted if:

  • It identifies another individual who has not consented
  • It could cause serious harm to your health, as assessed by a healthcare professional
  • It contains confidential staff or third-party information

You will be informed if any data is withheld and the reason why.

Cost

Requests are free of charge.

A reasonable fee may only be charged if requests are manifestly unfounded, excessive, or repeat copies are requested.

Record Storage

Your records are stored securely with a specialist medical records archive and remain under the control of LSMC.

These records are only accessible to fulfil your GDPR rights.

Contact Details

To make a request, please email:

info@sportsmedicine.co.uk